During the course of your normal care, your pet has probably visited your favourite veterinarian. As pet parents, we advocate the best care for our pets.

It is a mandatory requirement that the pet undergoes a clinical examination by a vet within 30 days from the commencement date of the insurance to be eligible for cover. Please download the clinical examination form at this link. The examination result must be produced when you make the first claim. NO claim is payable if this requirement is not met.

For cases where the 30 days limit for clinical examination falls within the circuit breaker period and phase 1 – safe re-opening period,
we will allow for clinical examination to be done by 31 July 2020

Happy Tails™ is a pet insurance that covers surgical procedures and cancer care due to accidental and illnesses causes. As pet parents, we advocate the best care for our pets. Hence, it is important to bring our pets for check-up at the vet regularly.

Why the need for ahealth check-up enrollment requirement?

• Ensure pet is healthy, fully vaccinated and tick-free
• Check for pre-existing conditions
• Ensure premiums will be affordable for all
• Ensure Happy Tails pet insurance is sustainable in the long run

Happy Tails™ is the only pets insurance that covers specified hereditary and congenital diseases. For Happy Tails to continue to service and protect all the pets in the program, there is a need for an enrollment check-up so as to ascertain if there are any pre-existing conditions which would be excluded. If all pets are included without a pre-enrolment requisite, the premium will be too high. The local pet population is much smaller compared to mature pet insurance markets like US or Australia. Our objective is to achieve an affordable and sustainable pet protection plan in the long run.

Required examination:

• Physical examination
• Vaccination is up to date
• Balance, Joint, Hip and Cruciate ligament examination

Have you seen your veterinarian within the past 6 months?

Required examination:

• Physical examination
• Vaccination is up to date
• Blood tests (Comprehensive Biochemistry, Complete Blood Count)

Have you seen your veterinarian within the past 6 months?

It is a pre-requisite that the Pet undergoes an enrolment examination before the commencement date of the insurance. Please download the clinical examination form at this link. The examination result must be produced when you make the first claim. NO claim is payable if this requirement is not met.

When you file your first claim, we will need a copy of your pet's full medical history, including documentation of the enrollment exam. You can request this from your veterinarian and email the records to us. If we do not receive your pet's full medical records, it may delay the processing of your claim.