File a Claim

How to File A Claim

Filing a claim is easy. Follow these simple steps.

  1. Bring the Happy Tails Claim Form during your visit to the Vet clinic. You can download the form here.
  2. Request the treating Vet to complete the “Medical” section of the form. The fee for obtaining the medical report shall be borne by you.
  3. Send the completed form together with the necessary supporting documents to
    within 30 days of the treatment. The supporting documents include:
    1. Original completed Happy Tails Claim Form
    2. Original final bills or receipts
    3. Diagnostic test reports ie X rays, if any
    4. Latest medical records, if any
    MSIG may contact you for any additional documents or information required to assess your claim.
  4. If you are filing a claim for the first time, please include the following documents:
    1. Pet’s clinical medical examination report for insurance enrolment
    2. Records of all required vaccinations
    3. Latest medical records, if any
  5. Mail your completed form and documents to:

    MSIG Insurance (Singapore) Pte Ltd
    4 Shenton Way #21-01
    SGX Centre 2
    Singapore 068807
    Attention : Claims Department

  6. If you have any questions about your claim, please contact MSIG at:
    Telephone 6827 7660 during business hours (8.45 am to 5.30 pm, Monday to Friday. Closed on Saturday, Sunday and Public Holidays)

Get your no-obligation pet insurance quote here today!

About Happy Tails

Underwritten by MSIG Singapore and arranged by Aon Singapore, Happy Tails pet insurance protects your hard earned savings from the costs of unexpected medical treatment required to keep your dog or cat healthy.

Happy Tails is the first standalone online pet insurance in Singapore with annual coverage of up to $12,500. We cover the big bills from surgical treatments, specified hereditary and congenital conditions, cancer and chemotherapy and more.

At Happy Tails, we want to make pet insurance readily accessible, thus it can be purchased directly from your mobile phones! Like you, your furry friend can be covered too! Protect them with Happy Tails today!
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